Implementation Coordinator

Company: TEKsystems
Location: Greensboro
Posted on: April 12, 2025

Job Description:

DescriptionAs the Implementation Coordinator you will interact with internal staff, credit unions, and vendors to assist with the implementation and/or support of services such as ACH, Cash Services, Electronic Bill Payment (EBP), Remote Branch Capture, Mobile Banking, and Workplace Essentials. -Responsible for implementing payment-related products and services for credit unions. - Additional Responsibilities Include:

• Coordinate new implementations and/or modify existing credit union information for two or more of the following services: ACH, Cash Services, Electronic Bill Payment (EBP), Remote Branch Capture, Mobile Banking, and Workplace Essentials.
• Maintain and follow procedures and start-up materials. Provide training as needed during and after implementation via telephone, webinar, or visit. Support credit unions for 60 days after implementation.
• Coordinate any and all changes with credit unions and their vendors when a change in core, home banking vendor or merger impacts a product/service.
• Create new and update existing agreement documents between MY CU Services and the credit union as needed.
• Handle billing information for various services like electronic payments and mobile banking.
• Keep Salesforce CRM updated with important notes and the status of implementations.
• Assist Product Managers with sales support during visits, calls, and emails with credit unions.
• Conduct training sessions about MY CU Services products and work with the Marketing department to support marketing efforts.
• Provide support to other departments when needed, such as electronic funds transfer and item processing.Required Experience (No exceptions):
  • Payments -experience including expertise in payment processing systems like RDC - Remote Deposit Capture, ACH, EFT, and Wire Transfers.
  • Implemented payment services (i.e. proficiency and expertise in implementing and managing payment systems, understanding payment systems and the flow of transactions.)Additional Qualifications:
    • Associates degree or two-year certificate from college or technical school and one to two years related experiences and/or training; or equivalent combination of education and experience.
    • Ability to troubleshoot routine problems/issues.
    • Strong organizational skills.
    • Either previous experience in financial services/banking and/or above-average computer knowledge and experience preferred.
    • To perform this job successfully, an individual should possess above-average level of knowledge and/or experience operating and understanding computers.
    • Proficient knowledge and experience using Microsoft Office Products, including Outlook, OneNote, Word, Excel, Planner, Teams, Internet access systems, E-mail, Database software, etc.Pay and BenefitsThe pay range for this position is $30.00 - $30.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: --- Medical, dental & vision--- Critical Illness, Accident, and Hospital--- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available--- Life Insurance (Voluntary Life & AD&D for the employee and dependents)--- Short and long-term disability--- Health Spending Account (HSA)--- Transportation benefits--- Employee Assistance Program--- Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Greensboro,NC.Application DeadlineThis position is anticipated to close on Apr 15, 2025.
      
      
      About TEKsystems:
      
      We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
      The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Kannapolis , Implementation Coordinator, Other , Greensboro, North Carolina