Customer Service Coordinator I

Location: Hickory
Posted on: November 17, 2024

Job Description:

Responsible for error free execution of processing customers' purchase orders or any other order management related activities.

Effective problem solver, detail oriented.

Ability to communicate product discrepancy specification information to customers.

Build strong working relationships with both internal and external customers.

Coordinate/communicate customer requirements or purchase order issues to Customer Care Specialists, Product Specialists and manufacturing facilities.

Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.

Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.

Participation in department training as identified.

Motivated Team Player-ability to lead and participate within self-motivated work teams.

Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint. Associate Degree Preferred.

Excellent typing and keyboarding skills.

Proficient math skills.

Ability to work a variety of work schedules, including holiday and weekend emergency coverage.

Flexibility of 8-hour work schedules, M - F, is required to accommodate standard operating hours.

Hours may include 8:00am to 5:00pm, 9:00am to 6:00pm, 10:00am to 7:00pm, or 11:00am to 8:00pm, or some variance of those hours. Schedules do not change frequently, but could change based on team and/or department requirements.

Candidate expected to be on-time with minimal interruptions to work schedule.

Represent Corning Optical Communications to the customer in a highly effective, professional manner.

Keywords: , Kannapolis , Customer Service Coordinator I, Other , Hickory, North Carolina