CUSTOMER SUPPORT SPECIALIST

Company: Great Day Improvements: A Family of Brands
Location: Charlotte
Posted on: November 13, 2024

Job Description:

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities

--- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
--- Make outbound calls to customers to provide updates on installation and service status
--- Schedule warranty appointments for the Service Department
--- Enter and maintain all customer records and job-related information into CRM Database
--- Provide work orders to Service Measure Tech daily
--- Audit orders for accuracy after confirmation is uploaded
--- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
--- Provide support for PSG/CSC for assigned division(s)
--- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
--- Process electronic credit card and check payments
--- Assist with receiving product(s) in CRM Database and/or F&O
--- Support division(s) in Accounts Receivable collections and management
--- Other duties as assigned

Qualifications

--- High school diploma or GED equivalent

--- 5 year's customer support experience preferred

--- Experience in the home improvement industry a plus

--- Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

--- Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

--- Excellent work ethic, solid attendance record and attention to detail

--- Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Keywords: Great Day Improvements: A Family of Brands, Kannapolis , CUSTOMER SUPPORT SPECIALIST, Other , Charlotte, North Carolina